GENERAL INFORMATION

Official Roskilde Festival webshop
CVR-nr.: 13227047
Email: info@rfshop.dk

PAYMENT

Payment for your order takes place online, using Dankort, Visa, MasterCard Debit, or Mobilepay. Transaction details between rfshop.dk and our customers are sent as encrypted messages. The payment will be deducted from your account when the product has been shipped from our stockroom. Personal information such as your name, address, email, etc., are not encrypted when you place your order, but are used in-house, by us, to complete your order. Any questions you have may be directed to info@rfshop.dk.

PERSONAL DATA

To offer our services to you at www.rfshop.dk, we require a minimum of personal information:
1. Name
2. Mailing address
3. Email address
The aforementioned data will be stored, with information regarding the products you have purchased, for five years starting from the resolution of the fiscal year of your purchase. The data will then be deleted, in accordance with the Danish Bookkeeping Act, §10. Data is not shared nor sold to a third party, unless this is in conjunction with a reorganization or a whole/partial sale of the company. In this event, data will be transferred in accordance with the data protection regulations that may apply. As a customer, you are eligible to inquire about information regarding any personal data registered, and the law allows you to make an objection. This can be done by contacting Roskilde Festival Official Webshop at info@rfshop.dk.

APPLICABLE LAW AND SETTLEMENT

Any purchase of goods at rfshop.dk is subject to Danish law. Any dispute will be settled by the Danish Courts.

CUSTOMS AND VAT

Orders placed from an EU country include Danish VAT but no import duties, in accordance with the free circulation of goods. Orders cannot be sent to non-EU countries as gifts, to avoid local duties and taxes. If you place an order from outside of the EU, the Danish VAT will be deducted, but local duties and taxes may apply, for which we cannot take responsibility. Be aware that this may affect the delivery time, as the goods may be held up in customs. In these cases, you may be contacted by the carrier company, but it is ultimately your responsibility to contact the carrier and pay the duties, in order to receive your goods.

RIGHT OF APPEAL

You are always welcome to contact us via email or telephone, should you wish to file a complaint about a product purchased on our webshop rfshop.dk. In this manner, we can resolve the matter quickly. You may also file a complaint, about a product you have purchased through our webshop, with the Danish Competition and Consumer Authority’s Danish Dispute Resolution Institute, Carl Jacobsens Vej 35, 2500 Valby or via www.forbrug.dk. In the event that we cannot reach a settlement via the Danish Dispute Resolution Institute, you may take your complaint directly to the Consumer Complaints Agency. Follow the link to file a complaint here.

DIGITAL SECURITY

We are proud to say that the security on rfshop.dk is excellent. Any and all communication between our payment system and credit card holders takes place so that only NETS has access to your data. Neither rfshop.dk nor any other party is privy to the data shared in conjunction with your purchase. rfshop.dk makes sure your personal contact information is 100% confidential, and we guarantee that no one else has access to it.

PERSONAL DATA POLICY

We only require personal data in the event that it is relevant for us. We will only acquire your personal data when it is relevant to your activity on www.rfshop.dk. When collecting, processing and using your personal data, we always comply with all relevant legal provisions. We will only retain your personal data as long as we have a legal obligation to do so or as long as it is relevant to the intent with which it was collected. Data collection If you wish to purchase and receive a product from us, we will require certain personal details from you to complete your order and offer our services. We will ask for information such as your name, email address, mailing address, delivery address (should it differ from your mailing address), phone number, and payment details. rfshop.dk collects and processes your personal data when you: - Visit our website - Complete a purchase of our products at www.rfshop.dk - Create a customer account  - Rate our website - Send us questions, complaints, or feedback - Participate in contests, events, or similar

BASIS FOR PROCESSING AND OBJECTIVE

Contact information such as name and address is collected for the purpose of delivering the products you have purchased through us. We require your email address so that we can send you an order confirmation and confirmation of delivery. When you pay for your product, we will collect your name, your credit card details, and your IP address. The information that is collected in conjunction with your payment transaction will only be used and kept until the purchase and our service contract is completed. Please note: this should not be confused with the fact that your browser can be set to save payment details. If you have given us your consent during the registration process, or on our website, we will use your email address to send a newsletter. You can subscribe to and unsubscribe from the newsletter at any time. All newsletters include a link to unsubscribe, at the bottom of the email. If the processing of personal data is based on your consent, you have the right to revoke your consent at any time. If you do not wish to provide the personal data required to complete a purchase, we unfortunately cannot provide the services rendered on our website www.rfshop.dk. Your personal information (with the exception of your email address, if you have given your consent to receive our offers) will be deleted when the data is no longer required for our services. An example of this, is when the date for returning a product has passed.

Recipients of personal data
We do not sell your personal data to third parties, and we do not transfer your data to third parties. If you have ordered a delivery, information such as your name, address, phone number, and email address will be passed on to our carrier, primarily GLS, with the purpose of delivering your purchase. If you choose to review and rate our website, your name and email address will be transferred to the review website. Our webshop and payment system is hosted through DanDomain A/S, which functions as our data processor, as well as Bewise, which processes our webshop rfshop.dk. All personal data that you provide to our website will be securely and confidentially stored in DanDomain’s data centers. We have formal and written data processing agreements with our data processors. This is our guarantee that all personal data laws will be upheld, protecting your personal data.

YOUR RIGHTS

Having registered data with us means that you have rights that we must comply with, at all times. You have the right to request us for the following: - Access to your personal data/to have your personal data changed - Deletion of your personal data - You have the right to object to the processing of your personal data, and you have the right to file a complaint with the Danish Data Protection Agency. If you no longer want us to process your personal data, or if you’d like us to limit processing of your personal data, please let us know via info@rfshop.dk.