DELIVERY

HOW MUCH IS DELIVERY?

Denmark: Free delivery on orders from DKK 900. The cost is DKK 40 for delivery to a parcel shop. Other delivery options can be chosen for an additional fee.
EU Mainland: The cost of shipping is €21,25. Other delivery options can be chosen for an additional fee.
Worldwide shipping + United Kingdom, the Spanish and Portuguese islands, and Cyprus: There is a flat rate of €41. Other delivery options can be chosen for an additional fee. 
No shipping to Greenland and Faroe Islands.

WHICH CARRIER WILL DELIVER MY PACKAGE?

Packages sent to Danish addresses are delivered through GLS. Packages to mainland Europe are mainly delivered with GLS, while some are delivered with UPS. Worldwide +
the Spanish and Portuguese islands, and Cyprus are delivered with UPS. 
Once the package has been shipped, you will receive a text message and email from the carrier that your package is on its way.
If you fail to receive a notification about the delivery of your package, please check your spam/junk mail. 

DELIVERY TIME

Danish deliveries will be received within 2-3 working days, deliveries to EU will be received within 4-6 working days, and worldwide deliveries will be received within 6-10 working days. Deliveries to Great Britain may experience extented delivery time due to custom clearing process. On the day that the order is shipped from our warehouse, you will receive an email with an invoice containing a Track & Trace number. Be sure to check spam/junk mail if you do not receive an email from us within a matter of days. 

CUSTOMS AND VAT

Orders placed from an EU country include Danish VAT but no import duties, in accordance with the free circulation of goods. Orders cannot be sent to non-EU countries as gifts, to
avoid local duties and taxes. If you place an order from outside of the EU, the Danish VAT will be deducted, but local duties and taxes may apply, for which we cannot take responsibility. Be aware that this may affect the delivery time, as the goods may be held up in customs. In these cases, you may be contacted by the carrier company, but it is ultimately your responsibility to contact
the carrier and pay the duties, in order to receive your goods.

RETURNS AND REFUNDS

YOU MUST RETURN OR NOTIFY US BY EMAIL THAT YOU WISH TO RETURN YOUR PURCHASE, WITHIN 14 DAYS OF RECEIVING IT.

HOW TO RETURN YOUR ORDER:

1. Prepare your package for return
To return your purchase, make sure that it is packaged accordingly. The item(s) must be returned in as close to the same condition as when you received them. It is you, the
sender, who is responsible for the goods until they have been delivered back to us. Returns (for example, a shoe purchase) must not be sent in the shoebox alone, the
shoebox should be packed in another box and/or bubble wrap to avoid damage to it during return shipping.
Please note: items with broken/missing seal and missing or significantly degraded packaging cannot be returned. An exception is the bags that clothing comes in, which may
be opened. IMPORTANT: We expect you to make your return as soon as possible, so others can
purchase the item in question.

2. Returns
You are responsible for paying the return postage. You are free to choose which carrier to use when returning an item, however, we recommend GLS or PostNord. We also
recommend using Track and Trace when returning, in the event of a delay, or if the package goes missing. 

We do not accept returns sent to a post office or parcel locker. In these cases, we expect packages to be returned to the sender, after which they may be re-sent for proper delivery.
Any and all additional costs in these situations fall on you, the sender. ALWAYS save mail receipts and Track and Trace numbers, so that you have proof that the package has been
shipped, in the event of a mishap.

Roskilde Festival Shop by Winther Winther A/S
c/o Junge Spedition ApS
Hammerholmen 44
2650 Hvidovre
Denmark

Please note: we do not accept “Cash on Demand” deliveries.

EXCHANGE SERVICE:

Unfortunately, we do not offer exchanges. What we can do is refund your purchase, so that you can make a new order at rfshop.dk. Items purchased on sale or with a discount code
can only be re-ordered if the same offer is still valid on the shop. If you are uncertain about a return, please contact us at info@rfshop.dk

REFUNDS:

Once your return has been registered at our warehouse, we will process it and refund your money as soon as possible. Normally, the expedition takes 2-3 business days after we’ve
received your return, but during busy periods the expedition may take longer (in rare cases up to 14 days).
Your refund will always be transferred by the same payment method as you made the purchase.
The money will figure in your account in due time, depending on your bank and which payment method you used when you originally ordered.
If you have any questions about your refund, please feel free to contact us at
info@rfshop.dk

PLEASE NOTE: You may be subject to forfeit your payment, in whole or in part. This will occur if the value of the item has been compromised because:
- You have taken the goods into use
- The goods have acquired external odours such as perfume or smoke, or show other signs of use/wear
- It's been damaged while you were in charge of it
- You have handled the product in an excessive manner than was necessary, to determine the nature, characteristics and functioning of the goods
- You have not understood and followed the protocol on returns pertaining to seals, type of item, etc.
- The sealing or packaging of the product is broken, missing or in a significantly degraded state, to a degree affecting the value of the product. An exception is the bags that clothing
comes in, which may be opened.

COMPLAINTS:

Your purchase is subject to the Danish Sale of Goods Act, including the non-conformity clause. This means that you can have a defective item repaired, exchanged, refunded or
reduced in price, depending on the specific situation. This requires that the complaint is justified and that the defect is not a result of improper use of the product or other harmful behavior.
If you wish to return a defective item, please follow our return process described at the top of this page. Once we have received your item, we will examine the item and refund the
money as soon as possible if the complaint is justified and timely. In the event that you have received an incorrect item or size in conjunction with your order,
please do return it – we will reimburse your shipping costs in the event that your entire order consists of the incorrect item.

RIGHT OF APPEAL:
If you wish to file a complaint about an item purchased through rfshop.dk, please contact our customer service via info@rfshop.dk
If you are not satisfied with the outcome of the complaint you have addressed directly to us, please contact:
Consumer Complaints Agency
Competition and Consumer Authority
Carl Jacobsens Vej 35
2500 Valby
Consumer hotline: 70 13 13 30
http://www.forbrug.dk
European law requires that all webshops must include a link to the European Commission's Online Dispute Resolution platform. To file a complaint, visit this link.